We find the right fit for your unique workforce management needs
Elevate operational efficiency
Empower employees with the best tools and information possible to add a human touch
Connect the dots between different channels and understand and anticipate your customer’s every need
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Remote employees need more autonomy, flexibility & personalization
Greater customer and workforce intelligence – know your business inside and out
Increased automation and process optimization to lower costs and handle change
Customers expect wider channel access to brands
Meet the Moment: Agility for the Modern Contact Centre
Forecasting the anticipated workload is key to your success. So, using historical data , knowledge of business trends and upcoming marketing campaigns are all important “must haves.”
During the day, analysts monitor service levels to determine if customer transactions are meeting or exceeding agent availability. Then they can make real-time adjustments to agent schedules to meet higher-than-expected demand or take advantage of opportunities to lower costs.
Place the right contact centre agents at he right time to meet service-level goals throughout the day.
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QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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