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Tracxion is the ultimate Contact Centre solution

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Solving Contact Centre challenges

The challenges Contact Centres face are many and varied, from people and processes to technology and finance. We sit across all key areas of the contact centre business and provide winning solutions to ensure your continued success.

Agent Performance


Designed to optimise Contact Centre performance 

  • Customer Effort Score
  • Empowers Agents
  • Improves Customer Journey

Customer Journey Orchestration


Journey mapping, journey visioning, and journey orchestration, to improve customer experiences and business results 

  • Journey Mapping
  • Orchestration and Automation
  • Analytics and Optimisation

Omnichannel Customer Experience


Connect with customers with empathy. Deliver amazing cross-channel experiences. Genesys customers can experience:

  • Personalised customer experience at scale with Genesys AI
  • Arm Agents with the tools and skills to amaze your customers.
  • Compelling ROI from your Contact Centre, measured in months, not years.

Speech Analytics


Valuable insights in a Voice of the Customer solution with enterprise-level speech and multi-channel analytics.

  • Real-Time Speech, Text and Social Media Analytics
  • Desktop Analytics and Automation
  • Autoscore 100% of all Customer Interactions

Workforce Management


New Calabrio WFM (previously known as Teleopti WFM) helps ensure you have the right number of people, with the right skills, in the right place, at the right time. 

  • Accurate and flexible forecasting methodologies
  • Optimised scheduling across multi-skilled, multichannel and homeworking agents
  • Clear and effective real-time displays for all roles

happy Customers

Don’t just take our word for it, our customers have seen massive benefits

“We estimate that the overall benefit from reducing repeat contact is £400k per year.”
Senior Transformation Project Manager
We have managed to reduce our contact volume over the last two years by about 40%, by identifying broken processes and common reasons for calls, pushing more to self-serve, virtualising and identifying the optimum performance for call types.
Head of Insight and Reporting

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