If you know what's needed to run a contact centre well, you will love Tracxion
The fact that the data is real time and combined from multiple sources has been transformational
Multi platform compatibility
Multi channel data synchronisation
Reconcile 100% of agent activity
Cross platform migration
Enhanced interval & RTA data
BPO segmented WFM feeds
Real time internal and BPO performance dashboards
Provides real-time data streams to 3rd party applications
Tracxion Drive integration supercharges workforce management providing real time visibility into changing demands, enabling more agile staff scheduling and management
Tracxion Drive replaces your existing WFM adapter to simplify and de-risk cloud migration. Seamless integration with Genesys CX maintains data integrity across platforms, reducing migration risks and costs by preserving operational data integrity for ongoing WFM, reporting, and insights.
Tracxion Drive data powers WEM performance management capabilities which enable targeted employee training, recognition, engagement and development through unified real-time data and elevated gamification features.
Combines the agility of CCaaS platforms with data security. Capturing real-time event data, stored within the client's environment or Cloud, ensuring sensitive customer data stays protected. Enjoy operational flexibility and data integrity.
Capture every customer interaction across all channels, creating a cohesive journey map. Integrated with company wide data, Tracxion Drive becomes an essential component of holistic business analytics. Get customer journey insights and orchestrate seamless experiences with data-rich precision.
Tracxion is a contact centre optimisation solution that collects and organises events in real time across the entire contact centre enterprise. This creates a uniquely granular and combined dataset that can be used to power business applications such as workforce optimisation, analytics and reporting, journey orchestration, and agent guidance and support.
Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source
Structures the processed real time events to provide specific outputs for third party applications such as WEM or Journey Analytics
Provides the most comprehensive, augmented dataset for reporting, analytics and export. Combines with external data for added granularity
End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy
Drive performance improvement in real time, whatever your objectives. Live uses real time data to support agents & operational management
Identify and reduce unproductive agent activity by up to 50%
Tracxion’s proprietary Customer Effort Score predicts your NPS in real time across 100% of contact
Greater levels of agent support promoting autonomy and self management to deliver increased agent satisfaction
Enhanced CX and insight drives lifetime value and increased advocacy
8-13%+ improvements “out of the box” with further efficiencies as you integrate Tracxion into your operations
Helping organisations like yours use multi-channel data to improve WFM performance
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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