Tracxion Drive

Superchargeyour WFM

Data Adapter for WFM and Analytics

Standard platform connectors include

The fact that the data is real time and combined from multiple sources has been transformational

Empowering world leading WFM solutions

Designed to integrate into any technology environment

Integration challenges we solve

Reduce costs and minimise time to benefit

 

Multi platform compatibility

Multi channel data synchronisation

Reconcile 100% of agent activity

Cross platform migration

Enhanced WFM data

Substantial resourcing efficiency gains > 150% ROI in year 1

 

Enhanced interval & RTA data

BPO segmented WFM feeds

Real time internal and BPO performance dashboards

Provides real-time data streams to 3rd party applications

BENEFITS

What to expect from Tracxion Drive

>150% ROI in year 1

Supercharging your WFM capabilities

Tracxion Drive integration supercharges workforce management providing real time visibility into changing demands, enabling more agile staff scheduling and management

Simplify and De-risk Cloud Migration

Tracxion Drive replaces your existing WFM adapter to simplify and de-risk cloud migration. Seamless integration with Genesys CX maintains data integrity across platforms, reducing migration risks and costs by preserving operational data integrity for ongoing WFM, reporting, and insights.

Enhancing employee performance and gamification

Tracxion Drive data powers WEM performance management capabilities which enable targeted employee training, recognition, engagement and development through unified real-time data and elevated gamification features.

Agile operations, uncompromised security

Combines the agility of CCaaS platforms with data security. Capturing real-time event data, stored within the client's environment or Cloud, ensuring sensitive customer data stays protected. Enjoy operational flexibility and data integrity.

Optimising company data strategies

Capture every customer interaction across all channels, creating a cohesive journey map. Integrated with company wide data, Tracxion Drive becomes an essential component of holistic business analytics. Get customer journey insights and orchestrate seamless experiences with data-rich precision.

Tracxion

Unlocking your full potential

Helping organisations like yours use multi-channel data to improve WFM performance

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