The breadth and capability of Tracxion, blended with technology from our selected partners, allows us to meet your most demanding challenges
Operations Manager – Capita
Tracxion is a suite of applications that can be deployed separately or together to meet your specific requirements
Drive performance improvement in real time, whatever your objectives. Live uses real time data to support agents & operational management
Structures the processed real time events to provide specific outputs for third party applications such as WFM or Journey Analytics
Provides the most comprehensive, augmented dataset for reporting, analytics and export. Combines with external data for added granularity
End to end customer journey management, elevates your contact centre to be an integral element of your customer communication strategy
Collects all real time contact events and processes these to deliver comprehensive data in a standard structure, irrespective of source
Operations Manager – Utility
Demonstrable in year returns easily exceed 150% making an easy case for investment
Cloud ready, quick to implement and configure
Tracxion Live alone has been shown to drive an immediate 8-13% improvement in efficiency – other benefits accrue on that solid base
Greater levels of agent autonomy and self management deliver increased agent satisfaction
Enhanced CX drives lifetime value and increased advocacy
Identify and reduce unproductive agent activity by up to 50%
CES predicts your NPS in real time across 100% of contact
Operations Manager – Leading charity
8-13% improvements “out of the box” with further efficiencies as you integrate into your Customer Experience management
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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