Unparalleled real-time data to WFM & WEM solutions to drive agent productivity through true to interval adherence.
Unlock the power of real-time data to improve operational efficiency, uncover unseen inefficiencies, reduce AHT and boost customer satisfaction.
The combined benefits of Tracxion WFM Adaptor and Data Analytics offer a powerful solution for optimising contact centre workforce management and operational performance.
Yes! Tracxion seamlessly integrates with your legacy and new CX platform and maintains data integrity throughout the migration process. This derisks platform migration, reduces project timelines and provides consistency of operational service delivery throughout.
Real-time data delivers unmatched operational visibility, revealing hidden anomalies and inefficiencies, which allows organisations to take decisive action to improve service delivery and enhance customer service.
Tracxion delivers a highly complex real-time data layer that provides unparalleled insights. Whilst we don't offer a free trial, we're so confident in our capabilities we offer a ‘gainshare’ model that requires little upfront investment from the client with clearly defined and measurable costs savings.
Absolutely. Tracxion offers a wide range of pricing plans that offer flexibility for our clients.
Tracxion integrates with all leading CX and WFM/WEM and Journey Orchestration solutions and can work across multiple and complex CX platforms to deliver a single view of CX operations.
Tracxion provides unparalleled real-time data analytics that will uncover inefficiencies, driving improved performance across your CX operations to improve customer service and reduce cost.