Don’t Lock Horns Over Contact Centre ROI!
04/10/2021
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No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
Jo updates us all on the latest news and features with New Calabrio WFM
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