Call centre role in customer experience
27/01/2023
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Integrate contact centres into overall customer experience strategy. Focus on availability, knowledge, expertise, communication, and technology.
Integrate contact centres into overall customer experience strategy. Focus on availability, knowledge, expertise, communication, and technology.
Tracxion is a powerful tool that can help contact centres run more efficiently and effectively
Align automation and AI with your overall business strategy for a more efficient and effective contact strategy that drives higher levels of customer experience and retention
We have something for everyone this month! Forecasters, Schedulers and Database Adminers will all benefit from these time saving new features.
Do you abide by DST and change your clocks in the night twice a year?!
There are lots of new features this month, especially for those of you who update users on your system and schedulers
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
There’s a lot to consider before moving CX to cloud, especially for large enterprises. Corne Grobbelaar takes us through the details
Jo takes us through 4 new features, all in the Web Schedules screen, that will put more wind power behind your sails and they are not run of the mill!
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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