What could Tracxion save you?

For a bespoke ROI matched to your business - give us a call!

You can drag the sliders to match your business to see an indication of how much you could save.

Estimated annual calls

% of calls being handled by agents

Average handling time (AHT) [seconds]

Actual agent head count

Annual fully loaded cost per agent

Base + NIC + Pension + Holiday + Mgmt + Overheads

We've made some assumptions based on the minimum our customers have achieved.
For a bespoke ROI matched to your business - give us a call!

Call reduction i This is the average reduction we see for our customers Increased self serve, increased first contact resolution, better digital containment	1%
Efficiency gain Fewer, shorter holds, fewer transfers, better conversations, reduced wrap	3%
Productivity improvement Better schedule adherence, improved speed to competency, more delivered hours	1%
Demand Variance The amount by which actual demand deviates from what was forecasted	10%

Predictions Using the above assumptions, we've predicted these savings:
	Current	Potential	Benefit
Calls per year	Value	Value	Value
AHT (seconds) i Average Handle Time (AHT) is the average duration of a single customer call, including talk time, hold time, and any after-call work.	Value	Value	Value
Agent productive state i The time an agent spends actively engaged in customer interactions	Value	Value	Value
Weekly demand (hrs) i This is the total number of agent hours required each week to handle the current call volume.	Value	Value	Value
Total FTE i Total Full-Time Equivalent (FTE) is the number of full-time employees required to handle the call volume, accounting for shrinkage and occupancy.	Value	Value	Value
Cost per call (est.)	Value	Value	Value
Operational cost	Value	Value	Value
Tracxion Costs (Annual)
Annual licencing	Enterprise	Value
Implementation & support		£25,000
Tracxion Delivers
ROI % (in year) i Return on Investment (ROI) shows the annual saving as a percentage of the total annual cost of Tracxion. Monetary saving Redeployable FTE i The number of full time employees that could now work on other tasks or move elsewhere in the business.