The Genesys APAC Tech Summit was the premier event for exploring the future of customer experience. QPC, a proud sponsor, showcased how Tracxion can revolutionize your Genesys environment. We were thrilled to be part of this innovative journey.
We were delighted to meet you at the Genesys APAC Tech Summit
Event Highlights:
- Connecting with the Genesys regional team.
- Showcasing our cutting-edge Tracxion technology.
- Engaging in dynamic discussions with trailblazers redefining CX.
It's time to find out more about how our solutions can transform your Genesys environment to drive exceptional customer experiences.
Real-time Reporting & Analytics
Tracxion’s real-time reporting delivers immediate insights and enables proactive decision-making with real-time event-level data. Tracxion provides comprehensive visibility into agent activity and operational performance.
Tracxion blends and unifies real-time and historical data for unique operational insights, driving service improvements and cost reduction. It reliably integrates with leading enterprise reporting solutions in addition to offering fully customisable dashboards to enhance performance and customer interactions.
Genesys AppFoundry - Reporting and Analytics
Tracxion Platform Migration
Tracxion Platform Migration reduces risk, accelerates go-live and maintains data integrity and downstream business application continuity throughout migration to Genesys Cloud.
The solution is optimised for clients migrating from Genesys Engage to Genesys Cloud and Avaya to Genesys Cloud.
- Derisk complex migration
- Preserve data integrity throughout the process
- Reduce timescales
- Maintain operational productivity
- Provide agility and flexibility for your client
Most cloud migrations are slow, painful, and disruptive. Tracxion eliminates those barriers by creating a single point of data continuity between legacy systems and Genesys Cloud.
To find out more about Tracxion Platform Migration, give us a call - our details are below!