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It was great to see you!

APAC Tech Summit and PAB 2025

The Genesys APAC Tech Summit was the premier event for exploring the future of customer experience. QPC, a proud sponsor, showcased how Tracxion can revolutionize your Genesys environment. We were thrilled to be part of this innovative journey.

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We were delighted to meet you at the Genesys APAC Tech Summit

Event Highlights:

  • Connecting with the Genesys regional team.
  • Showcasing our cutting-edge Tracxion technology.
  • Engaging in dynamic discussions with trailblazers redefining CX.

It's time to find out more about how our solutions can transform your Genesys environment to drive exceptional customer experiences.

WFM Adaptor

Why is Tracxion WFM Different?

  • Real-time accuracy: Captures 100% accurate, interval-based data for precise resourcing and decisions.
  • Call management: Logs contacts by skill or attribute for efficient routing.
  • Multichannel tracking: Monitors all inbound/outbound voice & digital channels for a complete operational view.
  • Enhanced agent monitoring: Real-time adherence (RTA) reveals detailed agent states for better workforce management.
  • Seamless integration: Works with multiple WFM systems, supporting hybrid and BPO operations.
  • Flexible data feeds: Delivers unified, real-time data to various business platforms.

Genesys AppFoundry - WFM Adaptor

Real-time Reporting & Analytics

Tracxion’s real-time reporting delivers immediate insights and enables proactive decision-making with real-time event-level data. Tracxion provides comprehensive visibility into agent activity and operational performance.

Tracxion blends and unifies real-time and historical data for unique operational insights, driving service improvements and cost reduction. It reliably integrates with leading enterprise reporting solutions in addition to offering fully customisable dashboards to enhance performance and customer interactions.

Genesys AppFoundry - Reporting and Analytics

Improved WFM
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Tracxion Platform Migration

Tracxion Platform Migration reduces risk, accelerates go-live and maintains data integrity and downstream business application continuity throughout migration to Genesys Cloud.

The solution is optimised for clients migrating from Genesys Engage to Genesys Cloud and Avaya to Genesys Cloud.

  • Derisk complex migration
  • Preserve data integrity throughout the process
  • Reduce timescales
  • Maintain operational productivity
  • Provide agility and flexibility for your client

Most cloud migrations are slow, painful, and disruptive. Tracxion eliminates those barriers by creating a single point of data continuity between legacy systems and Genesys Cloud.

To find out more about Tracxion Platform Migration, give us a call - our details are below!

Want to learn more about our solutions for Genesys?
Just contact your local team: