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Tracxion
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Cloud Migration
Managing multiple platforms
Mergers and Acquisitions
Multi channel
Managing complex environments
Cloud migration
Managing multiple platforms
Mergers and Acquisitions
Improving operational performance
Agent productivity and efficiency
Maximise workforce investment
Real time contact centre management
Improve customer experience
Call Deflection
Optimising Digital Channels
Reducing Customer Effort
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Turning compliance insights into action
Machine Learning and AI-led analysis
Free Consultation
Problems we've been asked to solve
Variable processes drive longer AHT
Time to identify & verify callers
DPA lapses
Low service level adherence
Lack of in call compliance
Evidence of compliance in action
Solutions Used
Notifications in real time prompt Agents based on incorrect desktop process
In call alerts of customer being identified
In call notification of correct DPA or compliance statements
Real time alerts for Team Leaders
Notification of non-compliant statements or processes
Benefits Made
Reduce AHT by 5-10% out of the box
Reduce variance in AHT by call type
Minimise Agent & Customer effort
Maintain records of non-compliance & rectification
Minimise risk of financial penalties
Solutions Implemented
Tracxion
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Speech Analytics
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