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Grove and Dean CASE STUDY

Using better data to improve efficiency

Case study takeaways

  • 35% increase in client-to-staff ratio, allowing Grove & Dean to handle 35% more customers with the same cost base
  • Tracxion delivered flexibility to build datasets and reporting tailored to Grove & Dean’s specific workflows and business operations
  • Tracxion consolidated data into a standardised feed enabling real-time operations management and historical reporting

Case Study

Leading UK insurance broker Grove & Dean overcame fragmented systems and data to gain customised insights that enabled a 35% increase in client-to-staff ratio and higher efficiency in handling customers.

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