Data Adapter for WFM and Analytics
The fact that the data is real time and combined from multiple sources has been transformational
Multi platform compatibility
Multi channel data synchronisation
Reconcile 100% of agent activity
Cross platform migration
Enhanced interval & RTA data
BPO segmented WFM feeds
Real time internal and BPO performance dashboards
Provides real-time data streams to 3rd party applications
Tracxion Drive integration supercharges workforce management providing real time visibility into changing demands, enabling more agile staff scheduling and management
Tracxion Drive replaces your existing WFM adapter to simplify and de-risk cloud migration. Seamless integration with Genesys CX maintains data integrity across platforms, reducing migration risks and costs by preserving operational data integrity for ongoing WFM, reporting, and insights.
Tracxion Drive data powers WEM performance management capabilities which enable targeted employee training, recognition, engagement and development through unified real-time data and elevated gamification features.
Combines the agility of CCaaS platforms with data security. Capturing real-time event data, stored within the client's environment or Cloud, ensuring sensitive customer data stays protected. Enjoy operational flexibility and data integrity.
Capture every customer interaction across all channels, creating a cohesive journey map. Integrated with company wide data, Tracxion Drive becomes an essential component of holistic business analytics. Get customer journey insights and orchestrate seamless experiences with data-rich precision.
Helping organisations like yours use multi-channel data to improve WFM performance
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