DST and New Calabrio (formally Teleopti WFM) – What You Need to Know
Do you abide by DST and change your clocks in the night twice a year?!
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Do you abide by DST and change your clocks in the night twice a year?!
There are lots of new features this month, especially for those of you who update users on your system and schedulers
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
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