WFM post lockdown
01/06/2021
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A few reasons why life has changed in the contact centre world and tips for how to help your business through it.
A few reasons why life has changed in the contact centre world and tips for how to help your business through it.
Your May Part 2 video and blog is all about a great
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Our Calabrio Teleopti WFM specialist guides you through what’s new this month,
“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
It’s April already and for those of us in the northern hemisphere
To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will
Jo takes us through the new features in New Calabrio WFM.
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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