Thanks to Frank Reichheld, the author of NPS, business managers were given a ‘simple to understand evaluation metric’ that could indicate how successful the company was in creating promoters
Some great new features made available in your New Calabrio WFM system, formerly known as Teleopti in January 2022
Jo takes us through what is new in December 2021 such as Web People and Web Schedules screens, and also a new exciting way of creating schedules!
This month we have new exciting capabilities to make a big impact on your work load (if your a Scheduler or Intraday Analyst!)
Forecasters, Schedulers and Intraday analysts will all have new features to use this month
No one wins when failure to achieve ROI targets becomes a finger-pointing exercise between contact centre management and technology vendors.
The challenge for companies is to tie disparate systems together to create this view and then define the WACE treatment parameters.
Jo updates us all on the latest news and features with New Calabrio WFM
Customer engagement is increased when the customer feels the organization has their best interests in mind
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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