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Managing complex environments
Cloud migration
Managing multiple platforms
Mergers and Acquisitions
Multi channel
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Contact centre management
Call Deflection
WFM and Intraday
Agent Performance Improvement
Improve customer experience
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Increase sales conversion
Speech to Text insight with real-time Agent guidance
Free Consultation
Problems we've been asked to solve
Low levels of sales
Missed opportunities for cross sell/upsell
Low levels of customer retention
Losing market share
Customer dissatisfaction
Solutions Used
Link Contact Centre activity to marketing communication and promotions
Trigger Agent support from real time speech
Understand journeys & personalise interventions and recommendations
Link successful outcomes to fine tune next best actions
Gamify Agent performance intraday
Benefits Made
Increase conversion on all calls
Improve CSat and customer advocacy
Understand effectiveness of recommendations
Decrease customer churn
Increase Agent engagement
Technology Implemented
Tracxion
Learn More
Speech Analytics
Journey Orchestration
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