Tracxion is made up of three key elements all designed to supercharge your Contact Centre by taking historical and real-time data and using it for your people, processes and to improve the customer experience.
Tracxion Live simplifies things for your Agent, enhancing their performance, ensuring that they have the best conversations possible to drive the right outcomes for everyone’s benefit.
Tracxion Live improves conversations by providing the agent with the help and assistance they need when they need it.
Tracxion Drive allows customers to benefit from streaming any of the data collected by Tracxion to a third party.
Source of deeper historical analysis providing richer, augmented data and common data structure across multiple sources.