“The options for optimisation seem endless. Tracxion has the data and the capability, it’s just a case of how clever we want to be.”
Tracxion is made up of three key elements all designed to supercharge your Contact Centre by taking historical and real-time data and using it for your people, processes and to improve the customer experience.
Tracxion Live simplifies things for your Agent, enhancing their performance, ensuring that they have the best conversations possible to drive the right outcomes for everyone’s benefit.
Tracxion Live improves conversations by providing the agent with the help and assistance they need when they need it.
"Immediate 5-7% efficiency gain ‘out of the box’ more than pays for deploying the solution"
Tracxion Drive allows customers to benefit from streaming any of the data collected by Tracxion to a third party.
"The only solution that gave us all the customer journey data across the entire contact ecosystem in a standardised normalised format that was reliable to use to improve our operations"
Source of deeper historical analysis providing richer, augmented data and common data structure across multiple sources.
“The possibilities are endless. It’s the simple truth. It’s the solution to bridge the disconnect between what our customers want and what we could deliver. It diagnoses, then informs and powers the cure.”
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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