New Calabrio WFM (formerly Teleopti) – New Features September 2021

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Jo updates us all on the latest news and features with New Calabrio WFM
New Calabrio WFM QPC

Hi everyone!

This month’s new items include new functionality in the Web Schedules screen (introduced in the May video), and also new processes for agent’s MyTime when requesting overtime or time off. Enjoy!

Jo Kirman

Jo Kirman


QPC are your Contact Centre experts delivering bespoke solutions and best in breed technology to ensure your success

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