Whatever areas you want to improve, or business objectives you want to achieve, our team of experts are on hand to help
QPC Consulting Team has many years experience of analysing contact centre challenges, recommending and implementing change within contact centres and customer service environments.
Simply, they are able to ensure that new and existing people, process and technology are aligned to meet your strategic and operational goals.
Using experience and benchmarking data drawn from across a broad range of operations and markets we will help you identify which strategic objectives you should be concentrating on and the operational areas that will help improve
Subject matter experts with a broad range of industry and application knowledge
Industry experience and expertise based consultancy
Cooperative consulting that ensures empowerment of your contact centre staff
Solutions customised to meet the needs of your specific customer service challenge
Flexible engagement terms ensuring you receive the right assistance when you need it
System agnostic consulting independent of the technology solution your centre uses