Consulting

Whatever areas you want to improve, or business objectives you want to achieve, our team of experts are on hand to help

Coaching &
Development

Customer Interaction Strategy

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Performance Management

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Quality Management

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    1200+ Member

    QPC Consulting can help align your support systems, processes, and staff knowledge and skills to ensure these essential contact centre functions deliver the benefits you need.

    We bring a fresh perspective and wealth of experience to the complex challenges faced by your contact centre.

    Experience

    QPC Consulting Team has many years experience of analysing contact centre challenges, recommending and implementing change within contact centres and customer service environments.

    Simply, they are able to ensure that new and existing people, process and technology are aligned to meet your strategic and operational goals.

    Using experience and benchmarking data drawn from across a broad range of operations and markets we will help you identify which strategic objectives you should be concentrating on and the operational areas that will help improve 

    Subject matter experts with a broad range of industry and application knowledge

    Industry experience and expertise based consultancy

    Cooperative consulting that ensures empowerment of your contact centre staff

    Solutions customised to meet the needs of your specific customer service challenge

    Flexible engagement terms ensuring you receive the right assistance when you need it 

    System agnostic consulting independent of the technology solution your centre uses

    What they're saying

    Really benefited from QPC's WFM training. I introduced what I learned the very next day and we have already seen improvements

    John Doe Staff Manager

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      Mackrich Staff Manager

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        Valensia Staff Manager

          Courses

          WFM Strategy

          12 Lesson

            How to Make time management

            25 Lesson

              How to Make Good Habits

              32 Lesson