What’s New In May part 1
03/05/2021
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Our Calabrio Teleopti WFM specialist guides you through what’s new this month,
Our Calabrio Teleopti WFM specialist guides you through what’s new this month,
“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
It’s April already and for those of us in the northern hemisphere
To keep a customer engaged, it is paramount the time between responses is minimised. The greater the time between responses, the greater the chance the customer will become distracted
Something for everyone this month! Forecasters, Schedulers, Intraday Analysts and Agents will
Hello WFM friends! Do you abide by DST and change your clocks
Jo takes us through the new features in New Calabrio WFM.
Purchasing a workforce management system (WFM system) requires significant investment, but it’s a price readily paid by many contact centres in light of the benefits that effective WFM systems can deliver
Tracxion connects and transforms disparate customer contact/experience data and produces unique insights and real-time automation
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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