For effective and efficient management of a multimedia contact centre unified routing will deliver all of the benefits it promises.
Jo guides us through some brand new features in New Calabrio WFM including Web Meetings!
Jo guides us through what’s new this month, including Web People, Web Schedule and MyTime
A few reasons why life has changed in the contact centre world and tips for how to help your business through it.
Your May Part 2 video and blog is all about a great
Research indicates that higher customer satisfaction results when callers are able to resolve their issues on their first call to customer service.
Our Calabrio Teleopti WFM specialist guides you through what’s new this month,
“A multi-channel customer interaction strategy can only achieve optimal efficiency, improve customer service, and build departmental engagement when it recognises and leverages channel strengths within an integrated strategy.”
It’s April already and for those of us in the northern hemisphere
QPC delivers innovative services and solutions that make Contact Centres a whole lot better. We work with you to solve problems so you can deliver your customer service goals!
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