Empowering Agents, Transforming Customer Contact

“It’s revolutionised the way we visualise our entire omnichannel operation, right down to agent level”

Global BPO

The Science of Engagement

Making the Difference

Powered by AI and machine learning

Head-up displays

Agents and team leaders access easily consumable information and guidance, enabling performance improvement

Real time

Using normalised data from all customer touchpoints to drive enhanced CX and deliver business value in the moment

Customer centricity

Identifies the customer and creates a unique Customer Effort Score across all channels using AI to link operational improvement to CX

What to expect

Return on Investment​

Exceed 150% ROI in the first year with immediate return through increased efficiency in CX delivery

Efficiency​

5-7% efficiency improvement out of the box

Improved CSat & NPS​

CES predicts your NPS in real time across 100% of contact​

Reduced Attrition​

Greater levels of agent assistance support increased agent satisfaction

Easy to Deploy​

Cloud ready, quick to implement and configure

Reduced Churn​

Enhanced CX drives lifetime value and increased advocacy​

Improved Productivity

Identify and reduce unproductive agent activity by up to 50%

The Science of Engagement

Tracxion is a real time data engine that connects to anything...

…creating a real time data story which optimises everything within the customer experience

The Science of Engagement

How does it do it?

Tracxion integrates all data and uncovers and exposes the complete DNA of every call and every interaction in your business

The Science of Engagement

Finding and using data in a unique way

Real time data integration middleware providing the best possible customer experience data

‘Head up display’ user interface driving real time agent guidance and operational performance to enhance CX and productivity

Comprehensive and detailed view of all contact platform data highlighting unproductive activity

Provides calculated and processed data to any 3rd party application in real time

Tracxion gives you access to everything you need, right in your hands

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