news & events
QPC launch Contact Now™ hosted Oracle Contact Center Anywhere multimedia contact platform
MELBOURNE, AUSTRALIA 13TH JANUARY, 2010: QPC today announced that in partnership with Oracle it has made available the QPC Contact Now™ hosted contact management platform.
Based on Oracle Contact Center Anywhere (CCA), with an NEC IP telephony platform, QPC Contact Now™ is a highly scalable, multichannel contact centre solution that enables organisations to communicate more effectively with their customers.
QPC Contact Now™ enables routing, queuing, and distribution of phone calls, e-mail, chat, fax and Web communications to agents anywhere in the enterprise, whether in the contact centre, a remote location, or at home. It also provides interactive voice response (IVR), preview and predictive dialling and call recording for completely unified contact centre communications.
Speaking about the solution, and making it easy for businesses to deploy state of the art customer service technology, Simon Cartwright, CEO of QPC says, “Datamonitor predict that hosted contact platforms for contact centres will grow by over 45% over the next 5 years. It’s because businesses want to be able to manage phone calls, email, web and fax in an integrated way, but, don’t want to be bogged down with complex IT and long implementations. Our QPC Contact Now™ hosted solution does exactly what it says on the box, it gives businesses everything they need, right now. And, with a per-agent per-month cost model, they can manage their cash better in these tight times and grow or shrink the solution easily to meet their needs.”
“We thought, wouldn’t it be great for the customer if they could just order a contact management platform one week and get it the next, no matter how many sites, agents or home workers they had. So, that’s exactly what we did. We created a solution that can be delivered in just 10 days,” continues John Callegari, Operations Manager at QPC.
Talking about the partnership with QPC James Owens, General Manager - CCA Specialty APAC at Oracle says “We’re delighted to be working with QPC on Contact Now. CCA is an award winning, feature rich and robust system. When it’s combined with QPC’s considerable experience of providing hosted solutions the result is a contact management solution that is incredibly powerful and just so simple to deploy.”